Terms of payment
After making a reservation with Amazing Asia Tours the customer must pay the total amount immediately.
If an agreement is cancelled, Amazing Asia Tours will charge the following cancellation fees in addition to any reservation costs:
- Cancellations up to 30 days before tour date: Loss of deposit.
- Cancellations 2 – 30 days before tour date: 50% of tour cost.
- Cancellations less than 48hrs before tour date: 100% of tour cost.
It may be possible for these costs to be higher. As our trips are composed out of different parts, to which different cancellation provisions apply, per component its specific provisions apply to it.
If a traveler from the travel party cancels his share of the agreement, he will be subject to cancellation costs. This would make the travel group smaller and might increase the price per person. In this case Amazing Asia Tours will pass on the increased price to the travel party.
Amazing Asia Tours will issue a cancellation document which the traveler can use to claim non-refundable cost with their travel insurance.
Cost of change
If you would like to change a tour program or date then these changes must be communicated in writing, after which Amazing Asia Tours will check whether it is possible to change the trip. If there is a change in the total travel costs, Amazing Asia Tours will charge the change plus any cancellation costs.
The main booker is responsible for correctly communicating the names of all travelers in accordance to their passport. If the information given is incorrect and later needs to be changed, then costs will be involved which Amazing Asia Tours will pass onto the booker.
Valid travel documents
The traveler is responsible for having necessary travel documents, such as a valid passport and required visas, proof of vaccinations and vaccinations. If the traveler cannot complete the trip (entirely) due to the absence of any valid document, then all related consequences are for his account.
Complaints during the trip
A shortcoming in the execution of the arrangements must be reported on site as soon as possible so we can find a solution. For this, the traveler must first report to the service provider concerned. If there is no solution you must report to the tour leader or guide. If the shortcoming is not fixed and lowers the quality of the trip it must be reported to Amazing Asia Tours immediately.
If the shortcoming is not adequately resolved then the complaint will be recorded in writing on the spot. Only once this procedure has been followed, the traveler can submit a written complaint to Amazing Asia Tours after returning home. This must be done no later than a month after the last day of the trip. Amazing Asia Tours will respond to the complaint no later than a month after receiving the complaint.
Complaints that have not been addressed or mentioned on the spot cannot be taken into account or processed after the trip.